FAQ – Frequently Asked Questions

1. When will I receive my order?

-Standard tracked delivery takes approximately 2 to 4 business days within France. For other European countries, delivery usually takes 3 to 8 business days.

All orders are shipped with tracking.

2. How can I track my package?

-As soon as your order ships, you’ll receive a tracking link by email so you can follow your package throughout its journey.

3. What payment methods do you accept?

-All payments are handled securely via SumUp.

We accept credit cards, Apple Pay, Google Pay, and more.

4. Can I modify or cancel my order?

-If your order hasn’t been shipped yet, contact us quickly, we’ll do our best to help you out.

5. Do you offer returns or exchanges?

-Yes. You have 14 days from the date of delivery to request a return or exchange.

Items must be unworn and returned in their original condition. For full details and instructions on how to request a return or exchange, please visit our Returns page using the link at the bottom of this page.

6. Where do you ship?

-We ship to all 27 countries of the European Union at no extra cost.

More countries may be added soon.

7. Need help?

-Contact us using the "contact" form at the bottom of this page.

Please note that unsolicited messages are not permitted; this page is intended for customer support inquiries only and not for sales proposals.